--- title: BPOs and Call Centers date: 2025-03-05T16:56:44Z modified: 2026-08-26T22:18:30Z permalink: "https://www.venn.com/solutions/bpo-and-outsourcing/" type: solution status: publish excerpt: "" wpid: 2089 --- ![](https://www.venn.com/wp-content/uploads/2025/03/bpos-call-centers-hero.jpg) Solutions By Industry # Secure Every Client’s Data on Every Agent’s Device. Blue Border is the secure workspace for remote employees and contractors on any device — without VDI or fully managing the endpoint. Customer Spotlight ## How a Rapidly-Growing BPO Partnered with Venn to Help Achieve SOC 2 Certification ![](https://www.venn.com/wp-content/uploads/2025/03/bpo-call-center-customer-spotlight-1024x390.jpg) ### Overview To continue their rapid growth, a BPO in the insurance industry sought to expand into the financial services sector. To do so, the company needed to obtain SOC 2 certification to demonstrate to new clients that they had the proper controls in place to manage and protect sensitive financial data. This was particularly crucial, as the BPO provided Virtual Assistants who worked on unmanaged devices for their clients. ### The Result Using Blue Border™, the BPO met the rigorous SOC 2 certification requirements, ensuring enhanced data protection and compliance. This milestone allowed the company to work with financial services organizations, greatly expanding its customer base. As a result, they are now planning to hire more Virtual Assistants to support the growing demand from new clients and anticipate future business expansion. ![](https://www.venn.com/wp-content/uploads/2025/03/check-mark.svg) **SOC 2 Certification** With Blue Border™, the BPO successfully met the stringent requirements for SOC 2 certification – enabling stronger controls for data protection and compliance. ![](https://www.venn.com/wp-content/uploads/2025/03/check-mark.svg) **New Market Access** The SOC 2 certification allowed the company to engage with financial services organizations, significantly expanding their customer base. ![](https://www.venn.com/wp-content/uploads/2025/03/check-mark.svg) **Planned Workforce Expansion** To meet growing demand, the company is now planning to hire more Virtual Assistants to support the increase of new clients. > ![](https://www.venn.com/wp-content/uploads/2024/09/logo-mangrove-1.png) With remote contractors that come and go quickly to support seasonality, VDI provisioning was going to be a nightmare. > > Alex Noone > > IT Manager ![](https://www.venn.com/wp-content/uploads/2025/03/next-generation-secure-byod.png) **BPO is a $350B industry growing at nearly 10% annually and every dollar of that growth carries client data across borders, devices, and networks. Your clients’ regulators (SOC 2, PCI, HIPAA, FINRA) hold you to the same standard they hold themselves.** At the same time, agents are pasting client data into AI tools to move faster, VDI costs are climbing, and the devices they work on are the ones they already own. The old answers: ship laptops, stand up VDI, or hope for the best don’t scale. Blue Border does. Secure Sensitive Client Assets Gain peace of mind with turnkey compliance. Isolate and protect your workers’ business activity from any personal use on the same computer without VDI. Stop Shipping Laptops Eliminate the need to ship and manage laptops to contractors and offshore workers. Secure any BYOD PC or Mac without the IT hassle. Rapid Onboarding/ Offboarding Adapt to seasonal demands and onboard new clients with ease. Quickly bring new agents on board to maximize productivity, and offboard them in just minutes. Cut Costs Reduce your capital expenses by eliminating hardware and shipping expenses. Eliminate lost costs from unreturned laptops due and worker turnover. ![](https://www.venn.com/wp-content/uploads/2024/09/venn-white.svg) ## **Step Inside** **Blue BorderTM** Venn protects company data and applications on the BYOD computers used by contractors and remote employees – without VDI. ![](https://www.venn.com/wp-content/uploads/2025/03/brochure-cover-v2-1024x768.png) ## What’s Inside the Brochure: ![](https://www.venn.com/wp-content/uploads/2025/03/icon-computer.svg) How Blue Border™ isolates and protects work data on unmanaged and BYOD laptops without VDI or locking down an entire device. ![](https://www.venn.com/wp-content/uploads/2025/03/icon-blue-background-checklist.svg) Key features like DLP enforcement, browser isolation, and streamlined administration – and how they simplify remote work enablement for IT. ![](https://www.venn.com/wp-content/uploads/2025/03/icon-blue-bg-sheild-check.svg) Real-world examples of how Venn secures company data on unmanaged laptops and drives IT efficiency at a lower cost. [Download the Brochure ](https://www.venn.com/product-brochure/) > ![](https://www.venn.com/wp-content/uploads/2024/09/logo-mangrove-1.png) Before Venn, we were not allowing BYOD and we were deploying computers for every person. Our struggle was because of all of our security tooling. To meet our benchmarks, we had to buy 1,000 dollar laptops to meet all the requirements and make it so that they could work. If we can get rid of just a portion of our laptops a year, it basically pays for all Venn users. ![](https://www.venn.com/wp-content/uploads/2025/03/optimal-performance-makes-satisfied.jpg) ### Optimal App Performance Makes Satisfied Employees and Clients Unlike VDI, where hosted desktops add lag to every call, Blue Border runs locally at native speed. For BPO agents who spend their day on voice, video, and screen recording applications, the the performance issues from VDI are immediate. With Blue Border, app performance remians smooth and performative. ![](https://www.venn.com/wp-content/uploads/2025/03/productive-protected-private-1.jpg) ### Productive, Protected and Private Agents want to use their own devices. Blue Border lets them — with a clear line between work and personal. IT has visibility and control, but only inside the enclave. Everything outside stays private. That privacy boundary isn’t just a feature — in many jurisdictions it’s a requirement. For agent retention it’s a competitive advantage. ![](https://www.venn.com/wp-content/uploads/2025/03/cta-circles-2.png) ## Securely Enable Your Remote Workforces [Request a Demo Today ](https://www.venn.com/request-a-demo/)