Secure Remote BPO and Call Center Agents

Scale your BPO and call center workforce and enable them to work securely on unmanaged or BYOD computers.

How a Rapidly-Growing BPO Partnered with Venn to Help Achieve SOC 2 Certification

Overview

To continue their rapid growth, a BPO in the insurance industry sought to expand into the financial services sector. To do so, the company needed to obtain SOC 2 certification to demonstrate to new clients that they had the proper controls in place to manage and protect sensitive financial data. This was particularly crucial, as the BPO provided Virtual Assistants who worked on unmanaged devices for their clients.

The Result

Using Blue Border™, the BPO met the rigorous SOC 2 certification requirements, ensuring enhanced data protection and compliance. This milestone allowed the company to work with financial services organizations, greatly expanding its customer base. As a result, they are now planning to hire more Virtual Assistants to support the growing demand from new clients and anticipate future business expansion.

SOC 2 Certification

With Blue Border™, the BPO successfully met the stringent requirements for SOC 2 certification – enabling stronger controls for data protection and compliance.

New Market Access

The SOC 2 certification allowed the company to engage with financial services organizations, significantly expanding their customer base.

Planned Workforce Expansion

To meet growing demand, the company is now planning to hire more Virtual Assistants to support the increase of new clients.

With more companies hiring remote contractors and offshore employees, ensuring secure access to sensitive data is essential. BPOs need to stay agile and cost-effective to meet these demands. But relying on VDI or buying and shipping laptops is costly and slow.

Secure BYOD helps organizations of all sizes enable remote work on user-owned or unmanaged PC or Macs. No backend infrastructure or remotely delivered desktops. There’s a new way to get your teams up and running faster while saving IT time and reducing costs.

Secure Sensitive Client Assets

Gain peace of mind with turnkey compliance. Isolate and protect your workers’ business activity from any personal use on the same computer without VDI.

Stop Shipping Laptops

Eliminate the need to ship and manage laptops to contractors and offshore workers. Secure any BYOD PC or Mac without the IT hassle.

Rapid Onboarding/
Offboarding

Adapt to seasonal demands and onboard new clients with ease. Quickly bring new agents on board to maximize productivity, and offboard them in just minutes.

Cut Costs

Reduce your capital expenses by eliminating hardware and shipping expenses. Eliminate lost costs from unreturned laptops due and worker turnover.

Optimal App Performance Makes Satisfied Employees and Clients

Unlike VDI, which has latency and performance issues, work applications are launched directly from the computer and run locally. By avoiding remote desktops, users enjoy optimal app performance and a familiar device experience.

Productive, Protected and Private

Workers want the flexibility to work how and where they want. Venn provides a fast, familiar and flexible user experience on employee-chosen devices, helping them quickly ramp productivity. Users can effortlessly switch between work and personal tasks, with no compromise on security or privacy. With Venn, both company data and personal privacy are ensured.