New eBook: CIO Guide to Secure BYOD Workforces: Download Now LOG IN
The challenges of empowering remote agents and keeping data secure have never been greater.
Today’s agents are increasingly working remotely, while handling more difficult customer inquiries, managing higher-stakes business data, and dealing with incredibly complex systems and processes. Traditional technology approaches cannot cost effectively accommodate this reality, ultimately forcing brands to choose between strict security and compliance vs. operational flexibility and efficiency.
Given the critical importance of cultivating a team of highly effective agents who can delight customers, contact centers cannot settle for this reality. This webinar will ensure they do not have to, revealing new approaches for accommodating flexible and secure work models while ensuring agents can be productive from the moment they’re hired. The result will be peace of mind from an IT and compliance perspective, cost savings from a business perspective, happiness from an agent perspective, and ultimately unprecedented loyalty from a customer perspective.
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