We recently sat down with our Chief Product Officer, Dvir Shapira, to discuss the recent and significant shift in how companies engage with their workforce.
Traditional employer-employee relationships are evolving, with businesses increasingly relying on contractors, offshore workers, and BPOs across industries. These roles used to comprise mostly customer success, but are now expanding into various functions, reflecting a broader reliance on non-traditional workers.
Simultaneously, there has been a growing preference among younger generations for flexible work arrangements. More people in the U.S. are opting for freelance or 1099 contractor roles instead of full-time employment, valuing the freedom and independence these models offer. This shift is reshaping the workforce, with companies adapting to meet the preferences of this changing talent pool.
